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Business Process Re-Engineering

Course Outline

This course explores what business process improvement and value leadership are, how to deliver ever-improving value to customers, how to improve process performance, and how to prepare for the changes occurring in today's global marketplace. It develops business process improvement plans to enhance the ability to identify, plan, evaluate and achieve business process improvements that anticipate, meet and, possibly, exceed customers' expectations. Explores value management, lean manufacturing, agile organizations, Six-Sigma, process mapping and ISO-9001:2008.

Course Detail

  • The Baldridge Criteria
  • Organizational Challenges
Senior Leadership
  • Work Systems Design
  • Work Process Management and Improvement

Measurement, Analysis, and Knowledge Management
  • Flow Chart/Process Measurement
  • Measurement Analysis
  • Information Management

Workforce Focus

Course Duration

16 hrs

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2500, Benny Crescent, Montreal, QC, CANADA  PC: H4B 2R2                        
Tel: 1- 877-665-1517
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