Business Process Re-Engineering
Course Outline
This course explores what business process improvement and value leadership are, how to deliver ever-improving value to customers, how to improve process performance, and how to prepare for the changes occurring in today's global marketplace. It develops business process improvement plans to enhance the ability to identify, plan, evaluate and achieve business process improvements that anticipate, meet and, possibly, exceed customers' expectations. Explores value management, lean manufacturing, agile organizations, Six-Sigma, process mapping and ISO-9001:2008.
Course Detail
- The Baldridge Criteria
- Organizational Challenges
- Work Systems Design
- Work Process Management and Improvement
Measurement, Analysis, and Knowledge Management
- Flow Chart/Process Measurement
- Measurement Analysis
- Information Management
Workforce Focus
Course Duration
16 hrs
